Frequently Asked Questions (FAQ)

Welcome to the MoreThirst Help Center.
Below are answers to our most common customer questions to help make your shopping experience smooth and confident.

ORDERS & SHIPPING

When will my order ship?

All orders are processed within 1–2 business days due to high demand and quality control checks.
You’ll receive a confirmation email with tracking details once your order has shipped.

How long does shipping take?

Most orders within the United States arrive within 3–7 business days after shipment.
Delivery times may vary depending on carrier and destination.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use it to monitor your delivery status in real time.

Do you offer international shipping?

At this time, MoreThirst ships exclusively within the United States.
International shipping options will be available soon as we expand.

RETURNS & REFUNDS

What is your return policy?

We accept returns within 14 days of receiving your order.
Items must be unused, unworn, and in original packaging.
Please contact Info@morethirst.com before sending any product back.

Can I return or exchange intimate items?

For hygiene and safety reasons, certain personal-use and intimate products are final sale and cannot be returned once opened.
If an item is defective or damaged, we’ll replace it or issue a refund according to our Return Policy.

How do I start a return?

Email Info@morethirst.com with your order number, reason for return, and clear photos if applicable.
Our team will provide return authorization and next steps.

PRODUCT & QUALITY

Are your products authentic and body-safe?

Yes. All items are sourced from trusted, verified manufacturers and made with body-safe, premium materials that meet strict quality standards.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, contact us within 5 days of delivery at Info@morethirst.com.
We’ll quickly resolve it with a replacement or refund.

Do your products come in discreet packaging?

Absolutely. All orders are shipped in plain, unmarked packaging with no visible branding for your complete privacy.

PAYMENTS & SECURITY

What payment methods do you accept?

We accept Shop Pay, PayPal, Apple Pay, Google Pay, and all major credit/debit cards.
Your payment is securely processed using encrypted gateways.

Is my information safe?

Yes. Our website uses SSL encryption and complies with all data protection regulations.
For details, see our Privacy Policy.

CONTACT & SUPPORT

How do I contact customer service?

You can reach us anytime at Info@morethirst.com.
Our support team responds within 1–2 business days (Mon–Fri, 9:00 AM–5:00 PM EST).

Do you work with influencers or affiliates?

Yes, we love collaborating with creators and partners who align with our brand.
Email Info@morethirst.com with “Partnership” or “Affiliate” in the subject line for more information.

Still Need Help?

If you didn’t find what you’re looking for, contact us directly — we’re happy to help.
Info@morethirst.com